Service improvements

Bolton Metropolitan Borough Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bolton Metropolitan Borough Council as a CSV file.

  • Bolton Metropolitan Borough Council (21 010 557)

    Category: Children's care services Date: 20-Jun-2022

    Summary

    The complainants, previous foster carers, complained about the way the Council dealt with an allegation from a foster child. The Council has already upheld some aspects of the complaint. We have considered whether the injustice caused by the faults has been properly identified and remedied. We have recommended additional remedial actions which the Council has agreed to take. We are therefore closing the complaint.

    Service improvements

    the Council will: advise social workers to mark the date the placement plan is given to foster carersthe Council will: introduce a target deadline of twelve weeks for when decisions about a foster carer's registration will be made.

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