Blackpool Borough Council (24 017 666)

Statement Upheld Alternative provision 19-Aug-2025

Summary: Mrs X complained that the Council failed to deliver education to her son while he could not attend school. We have found that the Council was not at fault for its offer of education. It considered its duties and made a decision which was not unreasonable. It was, however, at fault for providing Mrs X with some incorrect information. This did not cause Mrs X a significant injustice, and therefore we have recommended no further action.

Blackpool Borough Council (25 005 336)

Statement Upheld Charging 26-Nov-2025

Summary: We will not investigate Mrs X’s complaint, brought by Mr Y, about the Council incorrectly sending her a letter about care fees for her late parents, and the Council’s data management. Investigation would not achieve a different outcome. We cannot achieve the data management outcome Mr Y seeks. There is no good reason for us to investigate the Council’s use of data as the Information Commissioner’s Office is the body better placed to consider this.

Blackpool Borough Council (25 011 101)

Statement Upheld Other 08-Dec-2025

Summary: We will not investigate Mrs X’s complaint that Council crematorium staff scattered her relative’s ashes without the family’s consent. It is unlikely we could add to the Council’s investigation or achieve anything more.

Blackpool Borough Council (25 004 301)

Statement Upheld Enforcement 27-Jan-2026

Summary: Mrs F complained about the Council’s handling of planning control concerns about a property she owns. She said it wrongly threatened with enforcement action which led to her having building costs and financial losses. We found fault by the Council for its flawed assumptions about the permitted use of the property. The Council agreed to make a symbolic payment to acknowledge the unnecessary distress and uncertainty this caused her. However, we cannot say the Council caused her financial detriment as such matters are for the courts to decide.