Case Ref: 24 004 182 Category: Children's care services Sub Category: Friends and family carers

• Share this decision with the relevant staff.

Case Ref: 24 003 446 Category: Adult care services Sub Category: Residential care

• We found fault with the quality of care provided at a residential placement commissioned by the Council at Dovehaven Lodge care home in Preston. The Council agreed to work with the Care Provider and its relevant host authority to produce a dated action plan of changes it will make to policies, procedures, or staff training, to address the faults identified.

Case Ref: 24 001 378 Category: Environment and regulation Sub Category: Other

• •Remind relevant staff of the importance of effective complaint handling and communication.
• •Remind relevant staff of the importance of keeping accurate records of its actions.
• •Complete a site inspection to ensure the site is safe for anyone accessing it.

Case Ref: 23 010 306 Category: Children's care services Sub Category: Other

• The Council was at fault for failing to reply to a complaint. The Council will carry out an investigation into why the complaints did not register on its system. The Council will send the Ombudsman the outcome of that investigation. If it identifies flaws in its processes, the Council will summarise what the issues are, and the steps it will take to prevent the issues happening again.

Case Ref: 23 003 287 Category: Planning Sub Category: Enforcement

• Review the processes and procedures in place for liaison between the land/estates team and the planning enforcement function of the Council. This is to ensure timely referrals of relevant enquiries and reports in future.