Case Ref: 23 011 843 Category: Housing Sub Category: Allocations

• The Council has agreed to investigate why it did not consider a request for a review which was made in March 2022 until October 2023, and it will provide details of the action it will take to ensure similar failings do not occur in future.

Case Ref: 23 010 308 Category: Adult care services Sub Category: Domiciliary care

• A manager with responsibility for social workers dealing with hospital discharge should meet with a management counterpart in the Early Intervention and Care Team (EICT). They should discuss Care Provider B’s feedback regarding Miss Y’s discharge and care planning and document lessons learned. They should produce a briefing note for staff dealing with hospital discharge to set these out. They should ensure that the briefing note covers care providers’ capabilities and how to establish that a given care provider can meet a service user’s needs and has sufficient time at care calls to do so.

Case Ref: 23 010 230 Category: Housing Sub Category: Allocations

• The Council has agreed to review the wording of its letter template for requesting financial records to ensure it clearly explains the evidence it needs to see.

Case Ref: 23 009 676 Category: Housing Sub Category: Allocations

• The Council has agreed to highlight this case to relevant officers to ensure that when a medical professional gives their view that an applicant’s accommodation is having a detrimental impact on their health, the officer properly considers whether the medical professional is referring to their current address.

Case Ref: 23 009 190 Category: Adult care services Sub Category: Assessment and care plan

• The Council will remind adult social care staff dealing with Mental Capacity Assessments and Care and Support Needs Assessments of the importance of keeping proper records of their decisions.

Case Ref: 23 009 090 Category: Benefits and tax Sub Category: Other

• The Council failed to offeradvice and support about securing a new tenancy when the person was at risk ofviolence. The Council will share the decision with staff in its allocations anddiscretionary housing payments teams so they can learn from what went wrong inthis case and prevent a recurrence of the failure of the teams to worksufficiently closely.
• The Council will remind all staff of the importance of considering reasonable adjustments where service users have a disability, and of recording how this has been considered, particularly where a request for adjustments has been made.

Case Ref: 23 009 052 Category: Adult care services Sub Category: Assessment and care plan

• The Council has agreed to update its ‘3 Conversations’ care assessment guidance to ensure the adult social care team are aware of its anticipatory duty to provide reasonable adjustments.
• The Council has agreed to review its procedure to ensure adult social care service users are routinely asked or prompted to decide whether reasonable adjustments are necessary and correctly record them once reasonable adjustments are agreed.

Case Ref: 23 008 929 Category: Benefits and tax Sub Category: Council tax

• The Council will consider the Local Government and Social Care Ombudsman's Effective apology guidance and ensure the complaints team are aware of this guidance.

Case Ref: 23 008 848 Category: Environment and regulation Sub Category: Refuse and recycling

• Review its Safe Working Procedure to ensure it reflects current safe working practices.

Case Ref: 23 007 017 Category: Education Sub Category: School transport

• Remind all officers who carry out stage 1 appeals and stage 2 school transport appeal panels, and those who send decision letters of the requirement to consider all of the evidence presented and properly record and evidence how it reached the decision, in line with statutory guidance.