Service improvements

Birmingham City Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (25 013 262)

    Category: Planning Date: 05-Jul-2026

    Summary

    Mr X complained the Council’s Building Control wrongly refuses to register valid building regulation notifications which are not submitted directly through a Competent Person Scheme. We found fault by the Council. This is because it has refused to store notifications in line with the Building Regulations 2010 and based its decision on scheme specific membership rules which was not for it to enforce. The Council agreed to apologise to Mr X and take action to enable his, and other installers, valid notifications to be stored in line with the Regulations.

    Service improvements

    The Council will revise its building control process to allow notifications it receives in line with Section 20 of the Building Regulations 2010 by self-certified installers, or others action on their behalf, to be stored in a retrievable format. This includes notifications which are not made through Competent Person Schemes, unless the Council cannot satisfy itself installers are members of an authorised scheme for the relevant works, or works took place within the period an installer was a member of such scheme.

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