Service improvements

Birmingham City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (22 002 927)

    Category: Planning Date: 03-Jan-2023

    Summary

    Ms B and her neighbours complained the Council failed to control development of two properties on their road. They complained the Council did not consider planning applications correctly or take enforcement action against breaches of planning. Ms B and her neighbours said this negatively affected their amenity. We found the Council delayed its planning and complaint investigations. The Council will apologise to Ms B and her neighbours and make service improvements.

    Service improvements

    Remind those involved in responding to complaints of the stage one and stage two response deadlines.Review its procedure for investigating alleged breaches of planning to ensure these are completed without delay.Review its procedure for responding to member enquiries. It should consider whether it should send responses to both the councillor and the person they are representing.

  • Birmingham City Council (21 015 968)

    Category: Planning Date: 25-Sep-2022

    Summary

    Mr X complained the Council failed to properly consider reports he made about an extension his neighbour built. We found the Council did not properly consider the relevance of permitted development rights in this case. However, we found that the outcome was unlikely to have been different. We recommended the Council carried out training for officers and apologised to Mr X and his MP for not explaining its position clearly.

    Service improvements

    The Council should also carry out appropriate refresher training about Permitted Development Rights with the officers involved in this case.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings