The Council will update information on its website to include information about the backlog of approved applications for dropped kerbs and give an approximate timescale for completion of works following payment of the agreed fee.

The Council will ensure that it shares this decision with relevant staff and remind them of the need to follow the complaints policy, and be clear in its correspondence with complainants about this.The Council will ensure that it shares this decision with relevant staff dealing with vulnerable debtors, including those employed by its bailiff contractor. It should remind staff that it needs to consider vulnerability promptly and clearly coordinate action between the Council and the bailiff.The Council will put into a written document its process for dealing with vulnerable debtors who owe money other than council tax, including when an account should be returned to it. The Council should ensure it shares this policy or process with relevant staff.

The Council has agreed to ensure that signs A and B are in place on the local Public Right of Way.The Council has agreed to develop an action plan on how it will manage sign replacement going forward. This should include how it will communicate about expectations and timeframes with Mr X and members of the public.