Service improvements

Birmingham City Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

Export results (CSV)

Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (25 028 397)

    Category: Environment and regulation Date: 06-May-2026

    Summary

    Mrs B complained the Council has failed to address anti-social behaviour (ASB) that her daughter, Ms C, is experiencing. The Council was at fault. It failed to consider Ms C’s ASB reports and its full range of ASB powers, and decide whether it should take ASB enforcement action. Ms C suffered distress and frustration as a result. The Council has agreed to apologise to Ms C, contact Ms C about the current ASB and decide what action it should take, and issue staff guidance.

    Service improvements

    The Council will share our findings on the case with relevant staff, along with guidance which outlines the Council’s ASB powers under the Anti-social Behaviour, Crime and Policing Act 2014. This will help to ensure relevant staff are aware of the Council's full range of ASB powers and do not fail to consider ASB reports made to it.

LGO logogram

Review your privacy settings

Required cookies

These cookies enable the website to function properly. You can only disable these by changing your browser preferences, but this will affect how the website performs.

View required cookies

Analytical cookies

Google Analytics cookies help us improve the performance of the website by understanding how visitors use the site.
We recommend you set these 'ON'.

View analytical cookies

In using Google Analytics, we do not collect or store personal information that could identify you (for example your name or address). We do not allow Google to use or share our analytics data. Google has developed a tool to help you opt out of Google Analytics cookies.

Privacy settings