Service improvements

Birmingham City Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 4 of 4 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (25 013 846)

    Category: Education Date: 13-Jul-2026

    Summary

    The Council was at fault for issuing Ms Z’s amended final Education, Health and Care (EHC) Plan in November 2025 without carrying out an annual review and failed to communicate properly with Mrs X between May and August 2025. The Council agreed to apologise and make a payment to Mrs X and Ms Z to acknowledge the uncertainty and frustration it caused. It also agreed to carry out service improvements.

    Service improvements

    The Council has agreed to draw up an action plan, with timescales, setting out the action they will take to ensure it carries out annual reviews in accordance with statutory timescales. The action plan should also ensure it has processes in place to put appropriate cover in place for both planned and unplanned extended absences of case officers to maintain continuity of case management and minimise disruption to service delivery.

  • Birmingham City Council (25 008 459)

    Category: Education Date: 07-May-2026

    Summary

    Miss X complained the Council failed to provide alternative education for her child, Y after they were permanently excluded from school. We found the Council at fault for a delay in making alternative provision for Y resulting in a loss of educational provision and distress. The Council agreed to apologise and make a symbolic payment to Miss X to remedy the injustice caused. It also agreed to carry out service improvements to prevent reoccurrence of the fault.

    Service improvements

    The Council will review the cases of each of the 137 permanently excluded pupils placed on the waiting list between December 2024 and March 2025. Where its six-day statutory duty to provide alternative provision was not met it will:1. contact the parent or guardian of those identified pupils and advise them it did not meet its six-day statutory duty for alternative provision and provide them with an update; and 2. provide details about how those identified can complain through the Council’s corporate complaint procedure.The Council will produce an action plan to identify how it will meet its six-day statutory duty to provide alternative provision to pupils after permanent exclusion. The action plan should include but is not limited to:1. a review its commissioning arrangements with alternative provision providers to ensure it has sufficient capacity;2. the actions it will undertake to reduce capacity constraints within its alternative provision system; 3. the actions it will take to reduce current waiting lists and times for permanently excluded pupils; and 4. timeframes for any action to be taken.

  • Birmingham City Council (25 007 124)

    Category: Education Date: 21-Jun-2026

    Summary

    The Council was at fault for the delay in providing Miss X’s child, Y, with alternative educational provision and its failure to provide Y with the specialist provision in their EHC Plan. It was also at fault for the delay in carrying out an annual review of Y’s EHC Plan and for the delay in carrying out an Occupational Therapy assessment for Y. The Council has agreed to apologise and make a payment to acknowledge the injustice caused.

    Service improvements

    The Council has agreed to provide us with an action plan, specifically around how the Council intends to reduce OT assessment wait times.

  • Birmingham City Council (25 001 117)

    Category: Education Date: 21-May-2026

    Summary

    We have found fault by the Council. It failed to secure the special educational provision specified in Y’s Education, Health and Care Plan promptly following issue of the final amended Plan in November 2024, resulting in Y missing specialist provision. The Council has agreed to our recommendations.

    Service improvements

    Review its process for implementing Education, Health and Care Plans following Tribunal decisions to ensure that special educational provision specified in Section F is secured promptly upon issue of the final Plan and is not delayed by internal funding approval or panel processes.

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