Service improvements

Birmingham City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 11 - 11 of 11 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (23 002 398)

    Category: Education Date: 23-Apr-2024

    Summary

    Miss X complains the Council failed to make sufficient education provision for Y. The Council is at fault as it failed to consider if it had a duty to provide alternative education provision for Y and record that decision. But this fault did not cause injustice to Y. The Council is also at fault as it delayed in progressing arrangements for mentoring support for Y and delayed in dealing with Miss X’s complaint which caused disadvantage to Y and distress to Miss X. The Council has agreed to apologise to Miss X and Y and to make a symbolic payment of £300 to Y to acknowledge the injustice caused to him.

    Service improvements

    By reviewing its procedures or other means, ensure it considers whether education provision is reasonably accessible in the event a child is not attending school full time or at all for ‘other’ reasons and keeps a record of this decision.

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