Service improvements

Birmingham City Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (24 006 068)

    Category: Children's care services Date: 03-Mar-2025

    Summary

    Ms X complains about the actions of the Council’s children’s services team. The Council has investigated her complaint under the children’s statutory complaint procedure, but Ms X disagrees with the findings and complains about delay in the process. Ms X says she has been caused distress and financial losses. We find fault in the actions of the Council in incorrectly using the Children’s Statutory Complaint procedure to investigate Ms X’s complaints and for delay in the process. The Council has agreed to issue an apology, pay Ms X a financial payment and complete service improvements.

    Service improvements

    In writing, remind staff of the importance of meeting timescales outlined in the children’s statutory complaint procedure.

  • Birmingham City Council (23 018 801)

    Category: Children's care services Date: 28-Jan-2025

    Summary

    Mr X complained the Council failed to ensure that his son received adequate care whilst he was placed with foster carers. We find the Council at fault for its delay handling Mr X’s complaint. The Council has agreed to apologise and make a payment to Mr X.

    Service improvements

    Using the example of this case, remind relevant officers about the timescales for handling complaints at each stage of the statutory complaints procedure and the importance of adhering to these.

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