The Council agrees to issue a reminder to all relevant staff, including Investigating Officers, Independent Persons and stage three panel members involved in the statutory complaint process for childrens social care to consider, and if need, recommend remedies to address the impact of delay in completing the statutory complaint process.The Council agrees to provide training and guidance to all staff, including Investigating Officers, Independent Persons, Adjudicating Officers and stage three panel members involved in the statutory complaint process for childrens social care on victim blaming. The training and guidance should include particular reference to the government guidance issues within the UK Council for Internet Safety - Challenging victim blaming language and behaviours when dealing with the online experiences of children and young people.

Issue children social care staff with guidance to ensure they keep minutes for meetings and records of correspondence about children’s care planning and statutory complaints, and these are added to case files.Review its policies and procedures to ensure social workers write a handover summary for each case they hold when they leave, and these are reviewed by the supervising manager. If staff leave unexpectedly, the supervising manager should write the summary on review of the case.