Service improvements

Birmingham City Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (25 008 475)

    Category: Adult care services Date: 06-Jul-2026

    Summary

    Miss X complained about the Council’s alleged failure to meet her assessed care and support needs and about the standard of care provided to her by the Council’s commissioned domiciliary care providers. There was fault by the Council for its delays with reassessing Miss X’s care needs and with implementing her agreed direct payment managed account. This caused injustice to Miss X. The Council will take action to remedy the injustice caused.

    Service improvements

    Review its processes to ensure direct payments are put in place as soon as possible or to ensure a commissioned service is put in place if there are circumstances which are causing delays to the provision of direct payments. This is to ensure there are no gaps in service users’ care provision.

  • Birmingham City Council (25 005 975)

    Category: Adult care services Date: 28-May-2026

    Summary

    Mrs X complained the Council failed to offer her mother-in-law a choice of residential care home accommodation and wrongly charged her a top up fee. We found fault by the Council in not offering an alternative placement that did not require a top up fee. We consider the Council’s offer to reimburse some of the top up fees and a payment for time and trouble with an apology and service improvement provides a suitable remedy.

    Service improvements

    The Council will remind relevant staff of the need to ensure service users have a genuine choice of accommodation and are offered at least one available and suitable care home within their personal budget without the need for a top up fee.

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