Review its working practices to screen Care Match bids before they are forwarded to the client or their representative to ensure (a) they meet the person’s assessed care needs and (b) the person meets any of the provider’s admissions criteria relating to age, personal or nursing care or client group;Review the need for written advice to staff about searching for providers not currently registered on Care Match when the client has complex needs or is in a client group known to be particularly hard to place;Remind officers who investigate complaints about the importance of giving accurate information to service-users when they convey decisions about a request for a change of social worker.

The Council should explain what action it has taken to ensure service users receive continuity of care, when their social worker takes extended leave.The Council should (jointly with the Trust and ICB) review the ‘S117 Mental Health Aftercare Funding ApplicationProcess’ and the Memorandum of Understanding. Each organisation should ensure those policies do notcontradict each other and ensure service users receiving PHBs for their Section117 aftercare do not experience similar fault.The Council should ensure relevant staff are aware of the local policy to assess/review PHBs for service users receiving Section 117 aftercare.

The Council will issue written reminders to relevant staff to ensure they share care plans with service users and their relatives without unnecessary delay.The Council will issue written reminders to relevant staff to ensure they make a reasonable effort to involve a service user’s family in a review of their care and support needs.

Consider whether the officers who dealt with the safeguarding alert in November 2020, and the late-night telephone call require further coaching or training.Review whether the Council's procedures are sufficient to ensure risk is properly considered and investigated in safeguarding cases such as these.

remind staff about the importance of completing carer’s assessments and who is entitled to receive an assessment;remind staff that individual budgets should be based on a assessment not arbitrary financial limits.