Service improvements

Birmingham City Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 41 - 44 of 44 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (21 008 682)

    Category: Housing Date: 07-Jul-2022

    Summary

    Mr X complained the Council failed to take action about the unsuitable conditions of the temporary accommodation he lived in with his children since 2018. Mr X also complained about the length of time he was on the housing register. The Council delayed in reviewing the suitability of Mr X’s temporary accommodation and failed to act once it had decided the accommodation was unsuitable. There was also fault in how the Council reviewed Mr X’s priority on the housing register. The Council agreed to pay a total of Mr X £12,050 to recognise the injustice caused to his family.

    Service improvements

    The Council agreed to remind relevant staff of the importance of recognising suitability review requests for temporary accommodation, and completing them in line with the guidance set by the legislation.The Council agreed to remind relevant staff of the Council’s obligation to take action to provide suitable temporary accommodation to people which they owe a duty.

  • Birmingham City Council (21 006 887)

    Category: Adult care services Date: 06-Apr-2022

    Summary

    Mr X complained about the way the Council dealt with a safeguarding report about his mother. We found there was fault in the Council’s actions that warranted a remedy. We also found fault in the way the Council responded to the complaint.

    Service improvements

    Consider whether the officers who dealt with the safeguarding alert in November 2020, and the late-night telephone call require further coaching or training.Review whether the Council's procedures are sufficient to ensure risk is properly considered and investigated in safeguarding cases such as these.

  • Birmingham City Council (21 004 987)

    Category: Housing Date: 27-Apr-2022

    Summary

    The Council is not making consistent decisions about whether housing applicants can bid on properties with one less bedroom than they need. The Council has agreed to take action to ensure its decisions are consistent in future.

    Service improvements

    The Council has agreed to issue guidance to its housing staff about not fettering their discretion and the circumstances in which they should consider changing the number of bedrooms an applicant is able to bid on.

  • Birmingham City Council (20 012 501)

    Category: Adult care services Date: 05-May-2022

    Summary

    Ms C complains the Council failed to provide services to support her in caring for a family member. The Council is at fault for failing to carry out a carer’s assessment of Ms C’s needs and offering her support and advice about extra support that may be available to her. To remedy Ms C’s injustice the Council has agreed to apologise to Ms C, pay Ms C £1000, remind staff about the importance of offering or advising people about carer’s assessments and that support should be based on assessment.

    Service improvements

    remind staff about the importance of completing carer’s assessments and who is entitled to receive an assessment;remind staff that individual budgets should be based on a assessment not arbitrary financial limits.

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