Service improvements

Birmingham City Council

Showing service improvements between 1 April 2021 and 31 March 2022

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 31 - 32 of 32 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Birmingham City Council as a CSV file.

  • Birmingham City Council (19 020 322)

    Category: Adult care services Date: 19-Aug-2021

    Summary

    The Council’s commissioned care provider failed in its care and treatment of the late Mrs X. The Council investigated and upheld the complaints made by her daughter Mrs A, but was unable to take remedial contractual action as the care provider had already sold the home. The Council agrees that it will now offer a sum in recognition of the distress Mrs A was caused by the failings of the commissioned care provider.

    Service improvements

    Review the way allocated social workers monitor care provider records

  • Birmingham City Council (19 018 427)

    Category: Education Date: 02-Nov-2021

    Summary

    Miss X complained about delays in her son, Y’s, Education and Health Care plan annual review and how the Council tried to move Y to another school. The Council was at fault for failing to review Y’s plan. This caused Miss X and Y frustration and delayed attempts to transfer Y to a new school. It has agreed to apologise, make symbolic payments and review how it monitors and responds to the outcomes of annual reviews.

    Service improvements

    The Council was at fault for failing to review an Education and Health Care plan. It will remind the school in this case of its role and responsibilities in the annual review process, including that it is able to suggest amendments to a child's Education, Health and Care plan.The Council will review how it monitors the outcomes of annual reviews and identifies whether changes to an Education, Health and Care plan are needed. If the review identifies any actions the Council should take, it should do those within three months of the end of the review.The Council will remind staff they must not name a school in a child's draft Education, Health and Care plan.The Council will remind staff that a significant change of circumstances, including movement from a specialist to mainstream setting, or an out of date Education Health and Care (EHC) plan should prompt consideration of whether to reassess the EHC plan.

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