Birmingham City Council (25 003 130)

Statement Upheld Allocations 26-Mar-2026

Summary: Mr B complained that the Council offered unsuitable accommodation to discharge its homelessness duty to him. We find the Council was at fault because the property was too small for his family. The Council then failed to move the family to suitable housing for 12 months, including seven months after it became aware that the property was also unsuitable for Mr B’s mobility needs. This caused prolonged overcrowding, daily access difficulties and avoidable distress. The Council has agreed to offer a payment to Mr B and take action to improve its services.

Birmingham City Council (25 005 371)

Statement Upheld School transport 12-Mar-2026

Summary: The Council is at fault for failing to make the correct decision at the stage one appeal and failing to provide Ms X’s child with school transport. The Council should apologise to Ms X and make a payment for the financial injustice caused.

Birmingham City Council (24 023 161)

Statement Upheld Allocations 09-Mar-2026

Summary: Miss B complained about the Council closing her housing application. We find that the Council failed to clearly explain which documents she had not provided, and what evidence it would accept as proof of her address. This caused Miss B some frustration and inconvenience. The Council has agreed to apologise to Miss B.

Birmingham City Council (24 022 806)

Statement Upheld Alternative provision 05-Mar-2026

Summary: Miss X complained the Council failed to provide education to her child Y. She also complained the Council failed to name a specialist education provider in Y’s Education Health and Care (EHC) Plan. Miss X says this caused Y to miss education and impacted Miss X financially. The Council was at fault. It did not provide education for Y. The Council has agreed to apologise and make a financial payment.

Birmingham City Council (25 003 414)

Statement Upheld Residential care 05-Mar-2026

Summary: The Care Home met Ms X’s mother’s, Ms Y’s, care and support needs. The Care Home was at fault for poor communication with the family which it has already accepted in its complaint response and has apologised to the family.

Birmingham City Council (24 022 940)

Statement Upheld Disabled facilities grants 26-Feb-2026

Summary: Mrs Y complained about the Council’s handling of her request for a disabled facilities grant. We have found fault causing injustice by the Council in failing to: update Mrs Y about, and arrange, the OT assessment within a reasonable timescale; complete a proper assessment of options for meeting Z’s need for a separate bedroom; and give proper consideration to her circumstances before telling her to make a referral for a new assessment. The Council has agreed to remedy the injustice by: apologising to Mrs Y; making a payment to recognise the upset caused; and offering a further OT assessment.

Birmingham City Council (25 006 504)

Statement Upheld Refuse and recycling 26-Feb-2026

Summary: Miss X complained that although she should receive assisted collections the Council has repeatedly failed to collect her household waste despite collecting her neighbours’ waste. We found the Council’s repeated failed to collect Miss X’s household waste in line with its assisted collection service is fault. This fault has caused Miss X an injustice. The Council will apologise and make a payment to Miss X.

Birmingham City Council (25 008 199)

Statement Upheld Homelessness 26-Feb-2026

Summary: Mr B complained that the Council failed to provide him with appropriate assistance when he was homeless. We find the Council was at fault for failing to provide interim accommodation to Mr B when it had reason to believe he may have been homeless, eligible and in priority need. As a result, he was sofa surfing with his child for over six months and suffered avoidable distress. The Council has agreed to apologise, make a payment to Mr B and make service improvements.

Birmingham City Council (25 017 013)

Statement Upheld Allocations 23-Feb-2026

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her housing register application. The Council has accepted that it overlooked information provided by Ms X in her housing application and has agreed to reconsider her application. This is because the injustice caused is not significant enough to justify a full investigation.

Birmingham City Council (25 000 683)

Statement Upheld Allocations 19-Feb-2026

Summary: Ms B complained about the Council closing her housing applications. We find that the Council failed to warn Ms B that her application would be closed if she did not provide all the required supporting documents, and it wrongly referred Ms B to our office, instead of addressing her concerns through its complaints procedure. As a result, the Council has not yet assessed Ms B’s housing application. The Council has agreed to apologise and assess Ms B’s application, and if she qualifies, it will backdate her registration and award date.