Birmingham City Council (24 023 199)

Statement Upheld Parking and other penalties 26-May-2025

Summary: We have decided not to investigate Mr X’s complaint about the Council’s failure to consider his disability-related needs when making representations about Penalty Charge Notices for entering a Clean Air Zone. The Council has upheld the complaint and has agreed to remedy the complainant’s injustice by apologising and considering his verbal representations. Further investigation by us would therefore not be proportionate.

Birmingham City Council (24 021 169)

Statement Upheld Refuse and recycling 16-Jun-2025

Summary: We will not investigate this complaint about the Council failing to provide a replacement household waste bin since early‑November 2024. The Council has now replaced the bin, which is a satisfactory way to resolve the matter.

Birmingham City Council (24 009 158)

Statement Upheld Assessment and care plan 08-Jul-2025

Summary: Miss X complained that the Council failed to take steps to ensure Ms Y’s finances were managed. The Council was at fault for not putting an appointee in place for Ms Y, meaning she did not have access to funds while in residential care, however the Council has already remedied the injustice caused.

Birmingham City Council (24 021 904)

Statement Upheld Other 03-Sep-2025

Summary: Mr X complained the Council failed to act on his requests for street cleaning in a timely manner. The Council was at fault. It responded to Mr X’s requests for street cleansing but it acknowledged there were delays in providing the service. This was fault and the Council apologised to Mr X for this delay. We found the apology suitable to remedy Mr X’s injustice. The Council agreed to also update its website to better manage expectations around how it responds to requests from residents for street cleansing.

Birmingham City Council (25 007 131)

Statement Upheld Homelessness 25-Sep-2025

Summary: We will not investigate this complaint. The Council has offered a suitable remedy for the injustice caused to Ms X from living in a Bed and Breakfast(B&B) longer than six weeks. Ms X has review and appeal rights she can use to challenge the suitability of her current accommodation. There is not enough injustice from any remaining fault to justify further investigation.

Birmingham City Council (25 000 823)

Statement Upheld Allocations 27-Oct-2025

Summary: Mr B complained about the Council closing his housing application. We find that the Council failed to provide clear information about the documents he needed to submit to support his application and then closed it as incomplete without specifying why it could not accept the documents he had provided. Mr B has since joined the housing register. The Council remedied Mr B’s injustice by backdating his housing priority. There is no significant unremedied injustice.

Birmingham City Council (25 008 305)

Statement Upheld Housing benefit and council tax benefit 27-Jan-2026

Summary: We will not investigate this complaint about a housing benefit appeal delay because the matter has been remedied.

Birmingham City Council (25 012 770)

Statement Upheld Direct payments 10-Feb-2026

Summary: We will not investigate this complaint about the Council’s actions relating to X’s request for direct payments for care and support and its poor communication. The Council has upheld the complaint and provided an adequate remedy for X’s injustice. There are no wider public interest issues to justify our investigation.

Birmingham City Council (25 017 013)

Statement Upheld Allocations 23-Feb-2026

Summary: We will not investigate Ms X’s complaint about how the Council dealt with her housing register application. The Council has accepted that it overlooked information provided by Ms X in her housing application and has agreed to reconsider her application. This is because the injustice caused is not significant enough to justify a full investigation.

Birmingham City Council (25 003 414)

Statement Upheld Residential care 05-Mar-2026

Summary: The Care Home met Ms X’s mother’s, Ms Y’s, care and support needs. The Care Home was at fault for poor communication with the family which it has already accepted in its complaint response and has apologised to the family.