Service improvements

Bath and North East Somerset Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

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Downloads the current filtered list of service improvement decisions for Bath and North East Somerset Council as a CSV file.

Bath and North East Somerset Council (24 003 025)

Category: Planning Date: 24-Apr-2025

Summary

X complained about the Council’s failure to take planning enforcement action to control an energy generation facility. X said the failure has affected the environment and local residents. There was delay, which was fault and caused X frustration, the Council has already apologised. The delay could also cause injustice to others in the future. The Council will arrange and hold a meeting with X to explain its enforcement decision and carry out service improvements to prevent recurrence of the faults identified.

Service improvements

The Council will complete a planning service review. The review will include both plans to improve the service and to deal with any backlog caused by staff shortages in the past.The Council will share the outcome of its planning service review with the Ombudsman and the relevant Council oversight and scrutiny committee.

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