Service improvements

Bath and North East Somerset Council

Showing service improvements between 1 April 2025 and 31 March 2026

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bath and North East Somerset Council as a CSV file.

  • Bath and North East Somerset Council (24 019 374)

    Category: Transport and highways Date: 22-Jun-2025

    Summary

    Mr X complained the Council and bailiffs acting on its behalf, wrongly enforced a Penalty Charge Notice for a traffic offence which was committed by a different person with the same name. We upheld the complaint. The Council will apologise, make a payment for the avoidable distress, inconvenience and time and trouble. The Council will also review its computer system.

    Service improvements

    The Council will provide evidence of staff training it has delivered.The Council will review its computer system to see whether the automatically generated penalty charge notice received by the complainant could be prevented or be checked by staff before being sent out.

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