Service improvements

Bath and North East Somerset Council

Showing service improvements between 1 April 2023 and 31 March 2024

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bath and North East Somerset Council as a CSV file.

  • Bath and North East Somerset Council (22 011 772)

    Category: Transport and highways Date: 04-May-2023

    Summary

    Ms X complained the Council had overcharged her and others at its car park since 2016, causing financial loss. We did not investigate the complaint prior to November 2021. We found the Council at fault because it did not provide clear information on car park charges resulting in Miss X overpaying. We recommended the Council provide an apology to Miss X and pay her £100 for time and trouble. Further, that it review its current practice.

    Service improvements

    The Council has agreed to review its current approach to taking payments by text message and telephone to ensure car park users are charged the correct amount for the duration of their stay, taking account of varied evening and overnight tariffs.

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