Service improvements

Bath and North East Somerset Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bath and North East Somerset Council as a CSV file.

  • Bath and North East Somerset Council (22 009 364)

    Category: Adult care services Date: 22-Mar-2023

    Summary

    Mrs C says the Council failed to properly consider her disability related expenditure and failed to allow a disability addition to her minimum income guarantee. The Council failed to consider some items put forward by Mrs C as disability related expenditure properly. There is no fault in how the Council considered the minimum income guarantee. An apology, payment to Mrs C, consideration of various items to decide whether they are disability related expenditure and training for officers is satisfactory remedy.

    Service improvements

    The Council will carry out a training session for social workers in how to assess DRE.

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