Service improvements

Bath and North East Somerset Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Bath and North East Somerset Council as a CSV file.

  • Bath and North East Somerset Council (25 006 049)

    Category: Education Date: 12-May-2026

    Summary

    We cannot investigate Miss X’s complaint about the process the Council followed in deciding her son’s special educational needs support. She had a right of appeal to the SEND Tribunal about these matters, and our role cannot overlap that of the Tribunal. However, the Council was at fault for a delay in deciding Miss X’s son’s support. It has agreed to apologise, and it will take steps to improve its service.

    Service improvements

    The Council has agreed to write to us, identifying each of the reasons for its delay to Miss X's son’s EHC plan (such as delays acquiring professional reports) and setting out (with evidence) how each issue will be resolved to prevent similar delays in future.

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