There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Bath and North East Somerset Council (25 010 552)
Statement Upheld Housing benefit and council tax benefit 19-Nov-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s housing benefit. This is because the Council has taken appropriate action and there is nothing further we would add or recommend.
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Bath and North East Somerset Council (25 005 654)
Statement Upheld Charging 06-Feb-2026
Summary: Miss X complained the Council has wrongly assessed that she has to pay a significant charge for her care which she cannot afford. She complained the Council is also seeking to recover backdated charges. Miss X says this has led her to cancel the care provider so she is now without any care. In addition Miss X complained the Council failed to ensure care provided by the care provider was adequate or appropriate. We found the errors in the Council’s financial assessment are fault. The failings in the care and support provided by Company Z is also fault. The Council has apologised and made an appropriate offer to remedy the injustice caused.