There are 2 results (please note that to maintain confidentiality, we do not publish all our decisions)
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Bath and North East Somerset Council (23 006 990)
Statement Upheld Assessment and care plan 01-Nov-2023
Summary: We will not investigate this complaint about the care and support Ms B received from her Care Provider. This is because the Council has investigated and recommended service improvements. We could achieve no more than this even if we investigated. We could not now provide Ms B with a remedy for any injustice caused by the fault as she is deceased.
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Bath and North East Somerset Council (23 013 041)
Statement Upheld Council tax 25-Jan-2024
Summary: We will not investigate this complaint about a wrongly issued summons for non-payment of council tax. The Council has accepted fault, withdrawn the summons and apologised to Ms Y. This is an appropriate remedy for the injustice caused and further investigation by us would not lead to a different outcome.