Aylesbury Vale District Council
Annual statistics ?Find out more about annual statistics
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Complaints upheld
0% Complaints upheld by Aylesbury Vale District Council
0% of complaints we investigated were upheld.
This compares to an average of 51% in similar authorities.
0 upheld decisions
View upheld decisionsStatistics are based on a total of 1 detailed investigations for the period between 1 April 2021 to 31 March 2022
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Compliance with Ombudsman recommendations
0% of cases were successfully implemented by Aylesbury Vale District Council
0% of cases we were satisfied the Council had successfully implemented our recommendations.
This compares to an average of 100% in similar authorities.
Statistics are based on a total of 0 compliance outcomes for the period between 1 April 2021 to 31 March 2022
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Satisfactory remedies provided by the Council
0% Complaints with satisfactory remedy provided by Aylesbury Vale District Council
In 0% of upheld cases we found the Council had provided a satisfactory remedy before the complaint reached the Ombudsman.
This compares to an average of 20% in similar authorities.
0 satisfactory remedy decisions
Statistics are based on a total of 0 detailed investigations for the period between 1 April 2021 to 31 March 2022
View all satisfactory remedy decisions
Annual letters
We write to councils each year to give a summary of the complaint statistics we record about them,
and their performance in responding to our investigations.
Public reports ?Find out more about public reports
In the last nine years, the Ombudsman has published the following public interest reports against Aylesbury Vale District Council
No public reports published
Service improvements ?Find out more about service improvements
Since April 2018, the Council has agreed to make the following improvements to its services following an Ombudsman investigation. We list up to 10 cases below – click ‘view all’ if there are more.
Case reference: 19 019 940
Category: Environment and regulation
Sub Category: Refuse and recycling
- The Council agrees to: • Review its bin policy to ensure it is fair, reasonable and non-discriminatory.
- Remind relevant officers of the importance of considering the specific facts of each case when reaching a decision to avoid fettering discretion.
Last updated: 4 April 2015