Aylesbury Vale District Council (18 012 161)

Statement Upheld Planning applications 29-Apr-2019

Summary: The Council is at fault as it did not place an additional site notice in Mrs X’s road so she was not aware of a planning application for an extension at the rear of her property. The Council has apologised to Mrs X which is an appropriate remedy. The Council is also at fault as it did not specifically address why the impact of the extension on Mrs X’s property was acceptable. But this fault did not cause significant injustice to Mrs X as it did not flaw the Council’s decision to grant planning permission for the development.

Aylesbury Vale District Council (19 000 932)

Statement Upheld Refuse and recycling 21-Aug-2019

Summary: Mrs D complained about how the Council has dealt with her payments for collecting garden waste. She says it created a duplicate account and sent her demands for payment despite her already having paid for the collection on the original account. The Ombudsman has investigated and found the Council was at fault but that its apology and offer of a free year’s garden waste collection are satisfactory step to remedy the injustice caused.

Aylesbury Vale District Council (19 004 959)

Statement Upheld Refuse and recycling 02-Sep-2019

Summary: The Ombudsman will not investigate this complaint about problems with a bulky waste collection. This is because the Council has provided a fair and proportionate remedy.

Aylesbury Vale District Council (18 019 304)

Statement Upheld Planning applications 15-Jan-2020

Summary: Mr X complains about a large housing development next to his property. The Ombudsman found the planning decisions in this case were matters of professional judgement for the officers involved. There is no evidence the Council took anything other than proper considerations into account in weighing up the decisions in question and so no apparent fault. There was however fault in the Council’s significantly delayed response to Mr X’s complaint at Stage 2. The Council has already apologised for this and the Ombudsman decided no further remedy was necessary.

Aylesbury Vale District Council (19 006 301)

Statement Upheld Other 11-Mar-2020

Summary: The Council is not at fault for not refunding the application fee of £462 when it did not determine Mr and Mrs X’s application for a Lawful Development Certificate within 26 weeks and within the extension period agreed with Mr and Mrs X. The Council is at fault as it delayed in dealing with Mr and Mrs X’s complaint. It has apologised for this which is a sufficient and proportionate remedy.