Ashford Borough Council (24 020 569)

Statement Upheld Council tax 24-Apr-2025

Summary: We will not investigate Mr X’s complaint about the Council’s management of his council tax account. This is because we could not add to the investigation carried out by the Council or achieve the outcome Mr X seeks.

Ashford Borough Council (24 014 106)

Statement Upheld Homelessness 28-May-2025

Summary: Mr X complained about the Council’s handling of his temporary accommodation placements. He said the Council actions frustrated and distressed him and his family lived in unsuitable accommodation. There was fault in the way the Council did not initially consider the suitability of Mr X’s accommodation, did not offer him an appeal right and placed him in unsuitable accommodation. Mr X and his family lived in unsuitable accommodation for 12 months. The Council has agreed to apologise, make a financial payment and provide guidance to its staff.

Ashford Borough Council (25 007 925)

Statement Upheld Planning applications 04-Feb-2026

Summary: Mrs X complained about the Council’s handling of two applications for development of her land, which she said adversely affected her health. We found poor communication and delay by the Council in dealing with Mrs X’s request to change the applicant’s name for one application. But these faults had not caused Mrs X significant personal injustice. We did not investigate the other application as Mrs X had legal appeal rights she could have reasonably used to challenge the Council’s decision.