Service improvements

Adur District Council

Showing service improvements between 1 April 2026 and 31 March 2027

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Adur District Council as a CSV file.

  • Adur District Council (25 008 381)

    Category: Housing Date: 30-Apr-2026

    Summary

    The Council was at fault for failing to act with a sense of urgency in completing a managed move for Miss X. It was also at fault for making her offers of unsuitable housing, and in failing to issue formal decision notices. This caused Miss X injustice in that she was housed unsuitably, and separated from her child, for longer than she would otherwise have been. The Council agreed to apologise to Miss X, make her a symbolic payment in recognition of the injustice caused, and take action to prevent a recurrence.

    Service improvements

    The Council has agreed to remind staff of the need to issue formal decision notices in the case of housing offers and the withdrawal of offers.The Council has agreed to develop an action plan showing how the Council will ensure it maintains its housing records so that key documents are easily retrievable and available for inspection by oversight bodies like the Ombudsman.The Council has agreed to develop an action plan to enable it to monitor households awaiting managed moves and require senior officer oversight of any cases waiting more than six months.

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