Service improvements

Adur District Council

Showing service improvements between 1 April 2024 and 31 March 2025

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 1 of 1 cases with service improvements

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Downloads the current filtered list of service improvement decisions for Adur District Council as a CSV file.

  • Adur District Council (23 007 098)

    Category: Adult care services Date: 15-May-2024

    Summary

    The Ombudsmen find fault with the Council for its repairs handling, delay adapting Mr Y’s bathroom, delay in dealing with the complaint Miss X made on his behalf, and for poor communication with Mr Y and Miss X throughout. The Council has agreed to apologise, make payments to Mr Y and Miss X, and act to improve its services.

    Service improvements

    The Council has agreed to produce information for Council tenants about the adaptations process, including that they can apply for a Disabled Facilities Grant and how to do so.The Council has agreed to ensure the Council keeps tenants awaiting adaptations informed of the progressof the works and provides regular updates.The Council has agreed to remind relevant staff that where a family member or other representative contacts the Council on behalf of someone else, it should promptly seek written consent from the individual to deal with the representative.The Council has agreed to review and update the “Adaptations for tenants with disabilities” policy, taking into account the current law, guidance and case law.

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