Case Ref: 23 007 098 Category: Adult care services Sub Category: Disabled facilities grants

• The Council has agreed to produce information for Council tenants about the adaptations process, including that they can apply for a Disabled Facilities Grant and how to do so.
• The Council has agreed to ensure the Council keeps tenants awaiting adaptations informed of the progressof the works and provides regular updates.
• The Council has agreed to remind relevant staff that where a family member or other representative contacts the Council on behalf of someone else, it should promptly seek written consent from the individual to deal with the representative.
• The Council has agreed to review and update the “Adaptations for tenants with disabilities” policy, taking into account the current law, guidance and case law.