Service improvements

West Northamptonshire Council

Showing service improvements between 1 April 2022 and 31 March 2023

Find out more about service improvements

When we find fault, we can recommend improvements to systems and processes where they haven’t worked properly, so that others do not suffer from these same problems in future. Common examples are policy changes; procedural reviews; and staff training. Service improvements from decisions are published for 5 years and those from reports are published for 10 years.

Showing 1 - 2 of 2 cases with service improvements

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Downloads the current filtered list of service improvement decisions for West Northamptonshire Council as a CSV file.

  • West Northamptonshire Council (22 001 773)

    Category: Education Date: 27-Sep-2022

    Summary

    Mrs X complained the Council has failed to provide her son, Y, with suitable education while he was unable to attend school and he has missed education. Mrs X also complained the communication with the Council was difficult. Mrs X says she suffered distress and has had to give up working to care for Y, putting financial pressure on the family. The Council did not provide a suitable education for Y, communication was difficult and Mrs X has been put to time and trouble to complain.

    Service improvements

    •Ensure staff are aware of the Councils statutory obligation and those of the school as detailed in the Education Act 1996 to ensure a child receives a suitable education if they are unable to attend school.•Update its website and local offer to ensure information about HOE support to children of primary school age is clear.•Review its policies and procedures to ensure the Council retains oversight and responsibility for its duties to children unable to attend school.

  • West Northamptonshire Council (21 010 780)

    Category: Education Date: 29-Jun-2022

    Summary

    There was delay by the Council. It took 23 weeks longer than it should have done to issue an Education, Health and Care plan after it was directed to do so by a tribunal. The Council was also at fault as it delayed getting specialist reports during the assessment of a child, Y’s, needs. A financial payment to the Y’s family remedies any injustice from the delay in identifying and providing education, which Miss X says has caused Y significant distress.

    Service improvements

    The Council should review its procedures to ensure that officers are aware of the need to meet timescales set by the SEND tribunal.The Council should review its procedures for EHC plan needs assessment to ensure that the correct professional reports are requested without delay.

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