Case Ref: 25 004 574 Category: Children's care services Sub Category: Child protection

• The Council will deliver training for relevant staff on the importance of engaging and working in partnership with fathers when receiving child safeguarding referrals from other agencies and generally.

Case Ref: 25 001 155 Category: Education Sub Category: Special educational needs

• The Council will ensure it has a robust process in place to ensure all teams who support children out of education are able to refer the child to the relevant panel for section 19 consideration to determine whether alternative provision is required.

Case Ref: 24 023 200 Category: Transport and highways Sub Category: Parking and other penalties

• •Remind relevant staff of the importance of effective complaint handling and responding in line with the Council policy.
• •Remind relevant staff to fully consider representations and evidence provided in response to Penalty Charge Notices.

Case Ref: 24 021 929 Category: Education Sub Category: Special educational needs

• The Council has agreed to review this case to determine why the funding for the education mentor was delayed and share the learning from this with the relevant officers.
• The Council has agreed to create an action plan to address how it will improve checks on whether children are receiving special educational provision they are entitled to and take timely action to put this in place.

Case Ref: 24 018 373 Category: Education Sub Category: Special educational needs

• The Council has agreed to provide training and/or guidance to the relevant officers to ensure home education plans are approved in line with the relevant guidance and action is taken when it is clear the child is not receiving a suitable education.

Case Ref: 24 015 710 Category: Adult care services Sub Category: Other

• In this complaint a woman who had been detained under section 3 of the Mental Health Act 1983 was discharged without a s117 aftercare plan. Further, neither the Council nor the Trust told the ICB of the woman's eligibility for s117. And, no organisation completed a s117 aftercare plan in the community. We found this was all fault. We asked the Council to review the case - either on its own or in collaboration with its NHS partners - as a learning tool, with a view to making specific, measurable andrealistic service improvements.

Case Ref: 24 013 887 Category: Adult care services Sub Category: Charging

• •Remind relevant officers of the importance of carrying out the financial assessment and informing the person of the outcome of the assessment as soon as possible and preferably at the same time as the care plan is being decided.

Case Ref: 24 012 531 Category: Adult care services Sub Category: Charging

• The Council will review process of arranging care needs assessments and preparing support plans to ensure social workers:a) provide comprehensive information on the Council’s rules for charging early in the process and during the care assessment at the latest;b) after completing care needs assessments and support plans send them to the residents.
• The Council will review timeliness of financial assessments to ensure they are concluded and sent to the residents with relevant advice before the Council starts charging for care services.

Case Ref: 24 006 399 Category: Adult care services Sub Category: Assessment and care plan

• The Council agreed to remind its adult social care staff about the importance of clear communication, especially with members of the public who are less familiar with the adult social care system.

Case Ref: 24 008 783 Category: Housing Sub Category: Homelessness

• The Council has agreed to provide further training for housing and homelessness staff on identifying and carrying out homelessness applications, paying particular attention to when there may be reason to believe an applicant is in priority need.
• The Council has also agreed to circulate this investigation, Mr X’s previous investigation, and the lessons learnt to housing and homelessness managers and team leaders.