About our training

Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints for councils and care providers. It is delivered by experienced Ombudsman investigators, and is now CPD Accredited.

The course is for staff and managers who are responsible for investigating and making decisions about complaints, across the wide range of services delivered by organisations we receive complaints about.

Key details

• Format:  Online via MS Teams
• Duration:  4.5 hours
• Cost:  £85 per delegate
• Delegate numbers:  Maximum four officers per council on each date.

  Download our course flyer here

Available dates - council delegates

New care provider course dates will be available from April.

January 2026

• Thursday 15 January, 10am - 2.30pm 

• Wednesday 21 January, 10am – 2.30pm

• Tuesday 27 January, 10am – 2.30pm

February 2026

• Wednesday 4 February, 10am – 2.30pm

How to apply

To apply for a place, please complete our booking form in one of the two formats below, and email it to training@lgo.org.uk

 Training booking form - MS Word

 Training booking form - Editable PDF

Terms and conditions

Our terms and conditions are on the booking form. You can also download a separate copy of our Training course terms and conditions

Contact

To contact our training team, email training@lgo.org.uk