About our training

Our online Effective Complaint Handling course shares best practice on accepting, investigating and deciding complaints for councils and care providers. It is delivered by experienced Ombudsman investigators, and is now CPD Accredited.

The course is for staff and managers who are responsible for investigating and making decisions about complaints, across the wide range of services delivered by organisations we receive complaints about.

Future plans

We are currently making some changes to our external training programme.

After securing CPD Accreditation last year, we’re excited to build on that success and deliver an even more engaging, impactful training experience for councils and care providers.

Our core offer will continue to be the Effective Complaint Handling course, with some refreshed and updated content. We’re also expanding our programme with new modules covering key areas such as children’s complaints that fall under the statutory procedure, adult social care, and managing unreasonable behaviours or actions. Our first new module, launching in spring, will be aimed at complaint managers and will focus on aligning local policies with our Complaint Handling Code. Additional modules will be released throughout the year.

Due to the changes currently underway, we will not be delivering any courses in March or early April. We expect to resume training in mid-to-late April, with new dates published on our website 3-4 weeks in advance.

For further information, please email training@lgo.org.uk