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Training

Information about our complaint handling training for local authorities, care providers and other organisations we investigate.

Our online courses share good practice on accepting, investigating and deciding complaints for councils and social care providers. Responding to complaints effectively and proportionately supports continuous improvements in organisations and improved customer satisfaction.

Our courses are delivered remotely by experienced Ombudsman investigators, delegates will benefit from more than 50 years of expertise in complaint investigation, decision-making, and remedy recommendations.

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