Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 10 • 10. Technical aspects of using the template 10. Technical aspects of using the template The draft decision template has been set up in a specific way to ensure that all our decision statements are produced in the s ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 13 • Appendix One: Differences between draft decision & final decisions Appendix One: Differences between draft decision & final decisions Draft decision stage Final decision stage Summary heading The Ombudsman's draft ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 31 • 31. Closing a complaint 31. Closing a complaint If we propose not to publish a decision statement, we must record our reasons. This can only be done with the agreement of an Assistant Ombudsman, who must then complete the Publicati ...

How to use 'Recite Me' Contents: Chapter index for How to use 'Recite Me' Updated: 01 January 0001 How to use 'Recite Me' search Search this content Submit search Part 2 • Recite Me User Guide Play Audio Back: Rewind to the previous paragraph of text Play: Click the play button to read the text aloud Forward: Skip forward to the next paragraph of text Text Options Decrease: This will decrease the ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 2 • 1. Definition of a service request and complaint 1. Definition of a service request and complaint 1.1 Effective complaint handling enables individuals to be heard and understood. The starting point for this is a shared unde ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 11 • 11. Other do’s and don’ts 11.1. Footnotes Do not use footnotes. They do not transfer to the web. 11.2. Images You should not insert images in to your decision statement. 11.3. Statement for publication folder You s ...

Careers at the Local Government and Social Care Ombudsman A career with us is fascinating, flexible and fulfilling Explore career opportunities Our approach Benefits we offer Our commitments Our people are our most important asset. Working here, you would join a team of people who trust and support each other and have pride in what they do. Our work is challenging and rewarding. We unite around t ...

Careers at the Local Government and Social Care Ombudsman A career with us is fascinating, flexible and fulfilling Explore career opportunities Our approach Benefits we offer Our commitments Our people are our most important asset. Working here, you would join a team of people who trust and support each other and have pride in what they do. Our work is challenging and rewarding. We unite around t ...

Careers at the Local Government and Social Care Ombudsman A career with us is fascinating, flexible and fulfilling Explore career opportunities Our approach Benefits we offer Our commitments Our people are our most important asset. Working here, you would join a team of people who trust and support each other and have pride in what they do. Our work is challenging and rewarding. We unite around t ...

Staffordshire fails to complete agreed remedy following Ombudsman complaint The Local Government and Social Care Ombudsman has criticised Staffordshire County Council for failing to apologise to a woman in good time following an earlier investigation. The woman, who has both mental as well as physical health needs, raised her problems with the council to the Ombudsman on two separate occasions. F ...