News 02 Apr 2026 Ombudsman issues second report after South Kesteven District Council used wrong test to consider man’s homelessness 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies after Leiceste ...

Monthly News March 2026 25 Mar 2026 Social care ombudsman launches best practice guidance for handling self-funder complaints 19 Mar 2026 Disabled man slept on floor after council homelessness failure, Ombudsman finds 12 Mar 2026 Families due to receive long-overdue remedies after Leicester City Council reverses refusal of Ombudsman recommendations 05 Mar 2026 Investigation into Bucks brothers’ m ...

Monthly News February 2026 25 Feb 2026 Council failed Disabled young woman and her family over college transport, Ombudsman finds 17 Feb 2026 Ombudsman warns councils are 'losing control' of planning enforcement as complaints increasingly reveal years-long delays 12 Feb 2026 North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman 06 Feb ...

Commission meeting - 1 February 2019 Welcome and introductions Apologies Declarations of interest Any other Business Extension to Advisory Member term (attached) Casework briefing (attached) Minutes of the meetings held on 1 November 2018 Matters arising - action log (attached) Chair and Chief Executive's report (attached) Quarterly budget monitoring as at the end of Q3 (attached) 2019-20 Draft B ...

Audit and Risk Assurance Committee meeting - 12 October 2023 1. Welcome and Introductions 2. Apologies for Absence 3. Declarations of Interest 4. Minutes of the meeting held on 26 January 2023 5. Matters arising Action Log (download report) 6. CEO/Accounting Officer verbal update 7. 2022-23 Annual Report and Accounts 8. Progress report from NAO 9. Audit and Risk Assurance Committee Annual Report ...

Monthly News January 2026 12 Jan 2026 Introducing the new virtual assistant 08 Jan 2026 Resident left feeling unsafe after council ignored neighbour complaints

Commission meetings 2019/20

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 20 • 20. Enquiries of the BinJ 20. Enquiries of the BinJ There is no such thing as an ‘informal’ enquiry in Investigation. There should be a record of every enquiry we make, either in writing or in Notes & Analysis. We should always add ...

Commission meeting - 25 April 2019 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing (attached) Minutes of the meeting held on 1 February 2019 Matters arising (attached) Chair and Chief Executive's report (attached) Draft Annual Report 2018-19 Independent External Reviewer Annual Report Strategic Risk Register Review of Progress of 3-year Corporate ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionThis is internal guidance which we have published for transparency. It may have links or references to other internal guidance or policies which are not published. Last updated: February 2026 The Local ...