Assessment Code Contents: Chapter index for Assessment Code Updated: 01 July 2021 Assessment Code search Search this content Submit search Part 1 • Introduction Introduction Our enabling legislation allows us to decide which complaints we wish to pursue. While we aim to help people where we can, and where we decide it is appropriate to do so, the law places restrictions on our work and we operate ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 1 • Glossary GlossaryLast updated: August 2025 AM Assessment Manager AT - Assessment Team ATC - Assessment Team Co-ordinator BinJ - Body in Jurisdiction CAU - Complaints about us (service complaints) DD - Draft decision DIA - Director of Intake a ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 1 • Introduction IntroductionLast updated: October 2025 This is an internal policy which we have published for transparency. It may contain links or references to other internal guidance which is not published. Where we find evidence of fault ca ...

Audit and Risk Assurance Committee meeting - 29 January 2019 Approve minutes of 8 October 2018 Matters arising - action log (Action log) CEO/Accounting Officer update Cyber Security Final Audit Report (Confidential item - cover paper only attached) Key Performance Indicator Audit report (Confidential item - cover paper only attached) GIAA Highlight report (Confidential item - cover paper only att ...

Audit and Risk Assurance Committee special meeting - 7 December 2020 Welcome and introductions Apologies for Absence Declarations of interest 2019-20 Financial Statement Audit and Management Letter Confidential item - no paper attached LGSCO 2019-20 Annual Report and Accounts Confidential item - no paper attached 2019-20 Audit and Risk Assurance Committee Annual Report and Opinion Confidential it ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 14 • Complaints stages Complaint stages ‘Organisat ...

Audit and Risk Assurance Committee meeting - 22 June 2018 Welcome and introductions Apologies for absence Declarations of interest Minutes of the meeting held on 31 May 2018 Matters arising Action log (attached) Annual report and accounts 2017-18 Confidential item: no papers attached NAO Audit completion report including Management Letter on the 2017-18 financial statement audit Confidential item ...

Private housing disrepair This fact sheet is primarily aimed at people living in private rented accommodation who have reported disrepair to the council and are considering making a complaint to the Local Government and Social Care Ombudsman. My private rented property is in disrepair. Can the Ombudsman help me? In some cases, yes. But first you will need to contact the council to give it the opp ...

Remuneration and Appointments committee - 26 May 2020 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 24 January 2020 Matters arising (attached) Chief Executive Officer performance 2019-20 Confidential item - no paper attached Chief Executive Officer objectives for 2020-21 Confidential item - no paper attached Ombudsman and Chair's end of ye ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 6 • Common Issues and Learning Points: Day-to-day decision making Introduct ...