Ombudsman annual report details further innovation in its service The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2019-20, which details how it continued to be innovative in the way it improved its service and increased the value of its investigations. Examples include the Ombudsman launching its interactive council performance map and the first phase o ...

Memorandum of Understanding with The Housing Ombudsman Contents: Chapter index for Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Part 5 • Review Review schedule Representatives from LGSCO and the Housing Ombudsman will review the operation of this MoU every three year ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 8 • Subject specific guidance - Planning Introduction Fault in the planning process can have a significant impact on a complainant’s home life if decisions are not taken properly. We receive complaints from people who live next to devel ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 8 • 7. Putting things right 7. Putting things right 7.1 Where something has gone wrong an organisation should acknowledge this and set out the actions it has already taken, or intends to take, to put things right. These can inc ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 8 • 7.Information records 7.1.General All LGSCO records must be stored on LGSCO’s servers. “Servers” is used to refer to any cloud-based or Software-as-a-service (Saas) equipment used by LGSCO. Records must not be st ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 8 • 8. How to refer to people and organisations (third parties) in decision statements The Information Commissioner has produced detailed guidance about the issues to be considered when publishing information to ensure ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 8 • Escalation process This process only applies where all the normal working processes have already been completed, the investigator has found fault leading to injustice and yet one or more of the bodies in jurisdiction is refusing to ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 8 • Complying with our recommendations Complying with our recommendations If we make a finding of fault causing injustice, the Ombudsman will recommend the Council takes steps to put things right for the person (or people) affected. We mi ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 8 • 8. Handling review requests of Joint Working (JW) decisions where the case was separated at Assessment 8. Handling review reques ...

Audit and Risk Assurance Committee meeting - 20 June 2019 Welcome and introductions Apologies for absence Declarations of interest Approve minutes of 24 May 2019 Matters arising - action log (attached) CEO/ Accounting Officer verbal update Annual Report and Accounts Confidential item - no paper attached NAO Audit completion report including Management Letter on the 2018-19 financial statement aud ...