Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 8 • 8. Payments 8.1 Payments by LGSCO will normally be made by BACS transfer or occasionally by the bank’s on-line payment system. Only exceptionally will payments be made by cheque or in cash, and these will be restricted to mino ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 8 • 7. Early Decisions – Cases forwarded for Investigation 7. Early Decisions – Cases forwarded for Investigation All cases forwarded for investigation will be in jurisdiction. N&A will explain why we should start an Investigation, and any discre ...

Investigation Manual Contents: Chapter index for Investigation Manual Updated: 25 February 2026 Investigation Manual search Search this content Submit search Part 8 • 8. Allocations 8.1. Overall aim The orderly, prompt and intelligent allocation of cases gives us the best opportunity to achieve the goals set out in our Three Year Plan and our Business Plan. Our strategic aim is to allocate each c ...

Compliance Manual Contents: Chapter index for Compliance Manual Updated: 03 November 2025 Compliance Manual search Search this content Submit search Part 8 • Appendix 2 - SMART principles Appendix 2 - SMART principles When we recommend a remedy to a body in jurisdiction we must ensure that our recommendations are clear and that they remedy the injustice which flows from the fault. Any recommendat ...

Kettering Borough Council Find local authorities Annual statistics Sort annual statistics for Kettering Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsma ...

Kettering Borough Council Find local authorities Annual statistics Sort annual statistics for Kettering Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsma ...

Privacy Contents: Chapter index for Privacy Updated: 15 December 2025 Privacy search Search this content Submit search Part 1 • Introduction The Local Government and Social Care Ombudsman processes any personal data we collect, in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. We have divided our privacy notice into various sections, depending on the t ...

Northampton Borough Council Find local authorities Annual statistics Sort annual statistics for Northampton Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

Northampton Borough Council Find local authorities Annual statistics Sort annual statistics for Northampton Borough Council by annual intervals 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombu ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 4 • Common Issues and Learning Points: Maintaining responsibility for commi ...