Factsheet for NHS organisations about the Joint Working Team Who we are and what we do The Local Government and Social Care Ombudsman (LGSCO) and Parliamentary and Health Service Ombudsman (PHSO) have a team of investigators who consider complaints for both Ombudsmen. This is the Joint Working Team. We look at complaints that are about both health and social care services where we decide that a j ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 7 • How we make a decision Making a decision All complaints receive a decision. Where we have considered a complaint in more detail, we will issue a draft decision to both the council or authority complained about and to the complainant. ...

Ombudsman offices open joint consultation on Complaint Handling Code ahead of statutory requirements The Local Government and Social Care Ombudsman and the Housing Ombudsman have launched consultations on a joint Complaint Handling Code. With the Housing Ombudsman already applying a code, the consultation forms part of it becoming a statutory requirement under the Social Housing Regulation Act. F ...

Ombudsman annual report details further innovation in its service The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2019-20, which details how it continued to be innovative in the way it improved its service and increased the value of its investigations. Examples include the Ombudsman launching its interactive council performance map and the first phase o ...

Disabled boy missed out on education and support because of poor council practice A West Sussex boy missed out on vital support because the county council decided he had the ‘wrong’ type of disabilities, the Local Government and Social Care Ombudsman has reported. The boy, who has Foetal Alcohol Spectrum Disorder and Attention Deficit Hyperactivity Disorder did not have his social care needs met ...

Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 9 • 9 Managing Resource/Absence 9.1 The Working Day The working day, for flexi-time purposes, is between 7.30am and 7.30pm. The specific Intake business need is to ensure cover for a core set of telephone openin ...

Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...

Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 2 • 1.Data Protection 1.1.Data protection principles The LGSCO is committed to all aspects of data protection and takes seriously its duties, and the duties of its employees, under the UK General Data Protection Regu ...

Town and parish councils This fact sheet is aimed primarily at anyone who is experiencing problems with a service provided by a parish or town council and is considering making a complaint to the Ombudsman. I'm not happy with a service provided by my parish council. Can the Ombudsman help me? In most cases, no. The Local Government Act 1974 (S34(1)) defines the authorities that we may investigate ...