Sedgemoor District Council Find local authorities Annual statistics Sort annual statistics for Sedgemoor District Council by annual intervals 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance ...

Assessment Manual Contents: Chapter index for Assessment Manual Updated: 05 January 2026 Assessment Manual search Search this content Submit search Part 11 • 10. Dealing with contact on closed files 10.1 General It is acceptable to provide clarification in reply to post-decision contact in writing or by telephone, but make it clear we will not reply again unless we decide any contact has a bearin ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 10 • Duty to report our decisions to elected officials Duty to report our decisions to elected officials If we make a finding of fault, councils and some authorities have a duty to report that finding to elected officials. However, the re ...

Housing complaints by private landlords This fact sheet is aimed at private landlords who would like to complain about the actions of their local council. This factsheet provides a broad overview of the main types of complaint which we may consider. I am a private landlord and want to complain about the actions of my local council. Can the Ombudsman help me? In some cases, yes. There are several ...

Councils that conduct needs assessments This fact sheet is aimed primarily at people and their carers who have problems concerning needs assessments and may be considering making a complaint to the Ombudsman. I am unhappy about the way in which the council has carried out my needs assessment. Can the Ombudsman help me? In some cases, yes. We cannot question the merits of decisions, or professiona ...

New Ombudsmen complaint codes a birthday present for local services The Local Government and Social Care Ombudsman (LGSCO) and the Housing Ombudsman Service (HOS) have launched their aligned Complaint Handling Codes which will result in better services to the public and make good practice in complaint handling clearer for local authorities and landlords. They are launched on the day the LGSCO cel ...

Ombudsman’s Annual Report highlights improvements for complainants and local service users The Local Government and Social Care Ombudsman has published its Annual Report and Accounts 2021-22, which details the success of its work to give more complainants a quicker decision on their case. Last year (1 April 2021 – 31 March 2022), the Ombudsman focused its efforts particularly on improving waiting ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 10 • 10. Technical aspects of using the template 10. Technical aspects of using the template The draft decision template has been set up in a specific way to ensure that all our decision statements are produced in the s ...

Managing complaints in contracted and commissioned services: a good practice guide Contents: Chapter index for Managing complaints in contracted and commissioned services: a good practice guide Updated: 06 February 2025 Managing complaints in contracted and commissioned services: a good practice guide search Search this content Submit search Part 2 • Arrangements for complaints Arrangements for c ...

Transport for London and London TravelWatch This fact sheet is aimed primarily at people who have a problem with the way Transport for London (TfL) or London TravelWatch has dealt with their complaint and may be considering making a complaint to the Ombudsman. Who are Transport for London and London TravelWatch and what do they do? TfL is an integrated transport authority responsible for the day- ...