Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 15 • Appendix Three: Examples of summaries Draft decision summaries Based on current evidence we propose to complete our investigation into how the Council dealt with a planning application and its committee procedures. ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

Cumbria County Council Find local authorities Complaint overview Sort annual statistics for Cumbria County Council by annual intervals 2024 / 2025 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 Between 1 April 2024 to 31 March 2025, we dealt with 0 complaints. Of these, 0 were not for us or not ready for us to investigate. We assessed and closed 0 complaints. We investiga ...

How we can help What the Ombudsman investigates in adult social care We investigate all complaints about adult care services. It does not matter if your care is provided by a council or you pay for it yourself. We can look at complaints about: care provided by a council care arranged directly with a care provider by: someone paying with their own or family money someone using money provided by a ...

Health, Safety and Wellbeing Policy Contents: Chapter index for Health, Safety and Wellbeing Policy Updated: 05 August 2024 Health, Safety and Wellbeing Policy search Search this content Submit search Part 3 • Health, Safety and Wellbeing Policy Responsibilities Overall and final responsibility for health, safety, and wellbeing is that of the Commission for Local Administration in England Commiss ...

Possessions in council storage This fact sheet is aimed primarily at people who have experienced problems with the way the council has looked after their possessions while dealing with their homelessness application and who may be considering making a complaint to the Ombudsman. The council did not look after my possessions properly when it accepted me as homeless. Can the Ombudsman help me? In m ...

Parking enforcement This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) that was issued by a council in relation to a parking contravention and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice relating to a parking contravention. Can the Ombudsman help me? Most councils in England operate what is kno ...

School admissions This fact sheet is aimed primarily at parents and carers of children who have not been offered a place at their preferred school and who may be considering making a complaint to the Ombudsman. (If your concerns are about infant class size, see our fact sheet on infant class size appeals). My child did not get a place at the school we applied to. Can I complain to the Ombudsman? ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...

Somerset County Council Find local authorities Annual statistics Sort annual statistics for Somerset County Council by annual intervals 2023 / 2024 2022 / 2023 2021 / 2022 2020 / 2021 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Comp ...