Trading standards This fact sheet is aimed primarily at anyone who is dissatisfied with the way a council’s trading standards office has dealt with their complaint about a trader, or the way in which a council has carried out its investigative, monitoring and enforcement work, and may be considering making a complaint to the Ombudsman. A local trader has broken consumer protection law and I have ...

Moving traffic offences This fact sheet is aimed primarily at people who have concerns about a penalty charge notice (PCN) issued by enforcing authorities and who may be considering making a complaint to the Ombudsman. I have received a penalty charge notice for a moving traffic offence. Can the Ombudsman help me? Transport for London (TfL) and councils both inside and outside London may enforce ...

Commissioner and senior staff profiles The Commission Picture Member biography Amerdeep Clarke Amerdeep Clarke Local Government and Social Care Ombudsman & Chair of the Commission Amerdeep joined us in February 2024, taking on the role of Ombudsman alongside her positions as Board Chair of the Law Society and as a Judge of the Asylum and Immigration Tribunal (not currently sitting). Amerdeep brin ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 8 • 8 Managing requests: information in case files 8.1 General principles Requests for access to case files will generally come from the complainant. The LGA says information obtained in the course of an ...

Retention and disposal of casework records policy Contents: Chapter index for Retention and disposal of casework records policy Updated: 19 November 2025 Retention and disposal of casework records policy search Search this content Submit search Part 7 • Appendix 1: Checklist for retention where FOI/DPA/EIR complaint made to ICO On cases where we have dealt with a FOI/EIR request or a subject acce ...

Local Government and Social Care Ombudsman appointment confirmed Amerdeep Somal has now been confirmed as England’s new Local Government and Social Care Ombudsman by the Department for Levelling Up, Housing and Communities. Amerdeep will take up the post on 1 February 2024. This appointment follows an open recruitment process and scrutiny by the Levelling Up, Housing and Communities Select Commit ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Contents: Chapter index for Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services Updated: 24 June 2025 Access denied: Reducing the barriers for Disabled people when accessing council housing and homelessness services search ...

Policy on Access to Information Contents: Chapter index for Policy on Access to Information Updated: 19 November 2025 Policy on Access to Information search Search this content Submit search Part 10 • 10 The right to restrict processing data 10 The right to restrict processing data A data subject has the right to obtain from the data controller a restriction on processing data under Article 18 UK ...

Financial Instructions Contents: Chapter index for Financial Instructions Updated: 03 February 2026 Financial Instructions search Search this content Submit search Part 2 • 2. Budgets and estimates Preparation 2.1. The financial year runs from 1 April until 31 March. All Budgets and estimates are prepared using that timeframe. 2.2. The Head of Finance is responsible for the preparation of the Bud ...