Intake Team Operations Manual Contents: Chapter index for Intake Team Operations Manual Updated: 05 August 2025 Intake Team Operations Manual search Search this content Submit search Part 8 • 8 Quality Monitoring Intake operates in accordance with the organisation’s Quality and Standards Framework. As part of that Framework, the team have their own process for Quality Monitoring which ensures acc ...

Audit and Risk Assurance Committee meeting - 22 June 2017 Approve minutes of 24 May 2017 Matters arising: Action log (attached) IT Review Implementation Plan update (Restricted item - no paper attached) LGO Annual Report and Accounts 2016/17 To consider and comment on the report Confidential item - no paper attached 2016/17 Annual Report of the Audit and Risk Assurance Committee To consider and c ...

Guide for members responsible for complaints: Effective scrutiny of complaint systems Contents: Chapter index for Guide for members responsible for complaints: Effective scrutiny of complaint systems Updated: 06 February 2025 Guide for members responsible for complaints: Effective scrutiny of complaint systems search Search this content Submit search Part 6 • Importance of complaints in scrutiny ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Guide for complaint handlers: A proportionate approach to considering complaints Contents: Chapter index for Guide for complaint handlers: A proportionate approach to considering complaints Updated: 06 February 2025 Guide for complaint handlers: A proportionate approach to considering complaints search Search this content Submit search Part 1 • Introduction Introduction This guide is aimed at any ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 06 February 2025 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 1 • Introduction Introduction This guide sets out ...

Equal justice: learning lessons from complaints about people’s human rights Contents: Chapter index for Equal justice: learning lessons from complaints about people’s human rights Updated: 18 July 2024 Equal justice: learning lessons from complaints about people’s human rights search Search this content Submit search Part 1 • Ombudsman's foreword Ombudsman's foreword It is easy to think of people ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 5 • 5. Who can complain? 5.1 S26A 26A (1) Under this Part of this Act, a complaint about a matter may only be made – (a) by a member of the public who claims to have sustained injustice in consequence of the matter, (b) by a ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 8 • Complying with our recommendations Complying with our recommendations If we make a finding of fault causing injustice, the Ombudsman will recommend the Council takes steps to put things right for the person (or people) affected. We mi ...

Poole Borough Council Find local authorities Annual statistics Sort annual statistics for Poole Borough Council by annual intervals 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations – not complying with our r ...