How to use 'Recite Me' Contents: Chapter index for How to use 'Recite Me' Updated: 01 January 0001 How to use 'Recite Me' search Search this content Submit search Part 1 • Recite Me Web Accessibility and Language Toolbar About Recite Me is innovative cloud-based software that lets visitors view and use our website in a way that works best for them. We’ve added the Recite Me web accessibility and ...

Memorandum of Understanding with The Housing Ombudsman Contents: Chapter index for Memorandum of Understanding with The Housing Ombudsman Updated: 01 December 2024 Memorandum of Understanding with The Housing Ombudsman search Search this content Submit search Part 1 • Introduction Purpose This Memorandum of Understanding (MoU) has been agreed by the Local Government and Social Care Ombudsman (LGS ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 4 • 4. Actions we can investigate 4.1 Section 26(1) lists the actions that may be investigated S26(1) For the purposes of section 24A(1)(b), in relation to an authority to which this Part of the Act applies, the following mat ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 6 • 6. Dealing with Review requests - ECHO administration 6.1 How to complete the ‘Other Contact’ screen when the review request is ...

Ombudsman highlights priorities to improve public services over next three years The Local Government and Social Care Ombudsman has made four recommendations to Government on how the organisation could improve the public services it oversees in its flagship Triennial Review, launched today. The Review assesses the effectiveness of the Ombudsman’s service alongside the delivery of services in the ...

Resident left feeling unsafe after council ignored neighbour complaints An Enfield man was left feeling unsafe in his own home after his local council repeatedly failed to act on his reports of anti-social behaviour (ASB) from a neighbour, the Local Government and Social Care Ombudsman reports. The man contacted London Borough of Enfield the day after moving into his flat in 2024. He reported per ...

North Tyneside child left without alternative education for more than a year because of council failures - Ombudsman North Tyneside Council has agreed to pay £5,900 to a family after the Local Government and Social Care Ombudsman found it failed to provide promised specialist technology that would have allowed a child with special educational needs to learn from home - the second time the Ombudsm ...

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Which ombudsman for social housing complaints? The Housing Ombudsman is responsible for all complaints about social housing. This includes complaints about a local authority's (or Arms Length Management Organisation's) relationship as landlord to its tenants or leaseholders. The Housing Ombudsman also looks at complaints about housing associations. The Local Government and Social Care Ombudsman c ...

Managing unreasonable actions by complainants: A guide for organisations Contents: Chapter index for Managing unreasonable actions by complainants: A guide for organisations Updated: 01 April 2024 Managing unreasonable actions by complainants: A guide for organisations search Search this content Submit search Part 6 • Restrictions on contact Examples of restrictions Organisations should not take ...