Commission meeting - 31 October 2024 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 18 July 2024 Matters arising (attached) Chair and Chief Executive's reports (attached) LGSCO Business Plan 2024-25 (attached) 2021-24 Three year plan reflections LGSCO approach to environment and sustainability Policy programme update Customer Satisfa ...

Recruitment policy 1. Policy statement 1.1. We recognise the value of recruiting a diverse, multi-cultural workforce and are committed to meeting our social and legal obligations to maintain and encourage diversity through our recruitment practice. 1.2. Our recruitment policy will be reviewed regularly to ensure that our recruitment and selection processes are operated fairly and equitably and do ...

Commission meeting - 7 November 2019 Welcome and introductions Apologies Declarations of interest Extension to independent advisory members Any other Business Casework briefing (attached) Minutes of the meeting held on 20 June and 22 July 2019 Matters arising (attached) Chair and Chief Executive's report (attached) Unsolicited contacts by complainants with CLAE members Ethical standards complaint ...

Commission meeting - 17 July 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 25 April 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) Annual review letters and Review of local government complaints 2024-25 Wellbeing and health and safety update LGSCO Business Plan 2025-26 Artificial Intelligence pro ...

Commission meeting - 1 November 2018 Welcome and introductions Apologies Declarations of interest Any other Business Casework briefing (no papers) Minutes of the meetings held on 19 July 2018 Matters arising - action log (attached) Chair and Chief Executive's report (no paper attached) Quarterly budget monitoring as at the end of Q2 (no paper attached) Corporate performance report Jul-Sep 2018 (a ...

Commission meeting - 1 February 2019 Welcome and introductions Apologies Declarations of interest Any other Business Extension to Advisory Member term (attached) Casework briefing (attached) Minutes of the meetings held on 1 November 2018 Matters arising - action log (attached) Chair and Chief Executive's report (attached) Quarterly budget monitoring as at the end of Q3 (attached) 2019-20 Draft B ...

Guidance on remedies Contents: Chapter index for Guidance on remedies Updated: 03 November 2025 Guidance on remedies search Search this content Submit search Part 1 • Our role in remedying and preventing future injustice Updated October 2025 1.1 Our approach to remedies The Local Government and Social Care Ombudsman was established some 50 years ago, to conduct independent and impartial investiga ...

Complaint Handling Code Contents: Chapter index for Complaint Handling Code Updated: 01 February 2024 Complaint Handling Code search Search this content Submit search Part 1 • Introduction Background Good complaint handling requires effective procedures and well-trained staff alongside a positive complaints culture that enables those procedures to achieve maximum impact. This code sets out what a ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 1 • 1. Introduction 1. Introduction We hold and manage large quantities of information and data (the term information is used for both in this policy, unless specified), concerning the investigation of complaints and ...

Intake Team Manual Contents: Chapter index for Intake Team Manual Updated: 05 August 2025 Intake Team Manual search Search this content Submit search Part 1 • 1 The Intake Team Last updated: July 2025 1.1 Purpose The Intake team are the gateway to accessing the services of the Local Government and Social Care Ombudsman. The objective is to provide an accessible and knowledgeable front-line servic ...