Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 6 • 5.Access to and use of IT systems 5.1.LGSCO equipment Only LGSCO equipment will be used to store confidential information. (This also includes any cloud-based or Software-as-a-service (Saas) equipment used by LGS ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 6 • 6. Decision standards There are eight specific decision standards. Principle Standard Measure Satisfying complainants Complaint heard and understood Complaint stated succinctly States what has been investigated and ...

Commission meeting - 6 November 2025 Welcome and introductions Apologies Declarations of interest Any other business Minutes of the meeting held on 17 July 2025 Matters arising (attached) Chair and Chief Executive's reports (attached) Framework document - MHCLG/LGSCO People initiatives Business Plan update 2025-26 Policy programme update Reappointment of the independent advisory member of the Com ...

Joint Working Manual Contents: Chapter index for Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Part 6 • Prematurity Prematurity The complaints procedure for councils and NHS organisations is set out in the Local Authority Social Services and NHS Complaints (England) Regulations 2009. The provisions of the regulations mean that anyone ...

Manual for Councils Contents: Chapter index for Manual for Councils Updated: 09 September 2025 Manual for Councils search Search this content Submit search Part 6 • The Ombudsman’s Processes Our processes Our processes can be described briefly as follows: a. Complaint received by council or authority We expect complainants to complain to the council first. If you have completed your consideration ...

Remuneration and Appointments Committee - 24 January 2020 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 6 December 2019 Matters arising Confidential item - no paper attached Managing performance and developing our staff Confidential item - no paper attached Independent Advisory Member recruitment Confidential item - no paper attached Leade ...

Remuneration and Appointments Committee - 29 October 2025 Supplementary meeting to discuss items deferred from 15th October 2025 Welcome and Introductions Apologies for Absence Declarations of Interest Proposals for the recruitment of new Independent Advisory Board Member Board Effectiveness Review Update The REMUNERATION AND APPOINTMENTS COMMITTEE and AUDIT AND RISK ASSURANCE COMMITTEE will join ...

Remuneration and Appointments Committee - 6 December 2019 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 31 May 2019 Matters arising Confidential item - no paper attached Total Reward update Confidential item - no paper attached Recognising Great Work Confidential item - no paper attached Exceptional Contribution Awards Confidential item - ...

Commission meeting - 23 April 2020 Welcome and introductions Apologies Declarations of interest Any other Business Minutes of the meeting held on 6 February 2020 Matters arising (attached) Independent Advisory Member recruitment Chair and Chief Executive's report Draft Annual Report 2019-20 LGSCO business plans for 2019-20 and 2020-21 (attached) Budget 2020-21 Quarterly budget monitoring as at th ...

Private housing disrepair This fact sheet is primarily aimed at people living in private rented accommodation who have reported disrepair to the council and are considering making a complaint to the Local Government and Social Care Ombudsman. My private rented property is in disrepair. Can the Ombudsman help me? In some cases, yes. But first you will need to contact the council to give it the opp ...