Yearly News 2025 18 Dec 2025 Ombudsman publishes Annual Report and Accounts 2024-25 06 Nov 2025 Leicester rejects Ombudsman recommendation for homeless family placed in B&B for too long 06 Nov 2025 Ombudsman criticises way TfL changed its ULEZ scrappage schemes 31 Oct 2025 Ombudsman responds to National Audit Office report on School Transport 30 Oct 2025 New guide aims to improve support for chil ...

Guidance on Jurisdiction Contents: Chapter index for Guidance on Jurisdiction Updated: 01 January 2026 Guidance on Jurisdiction search Search this content Submit search Part 4 • 4. Actions we can investigate 4.1 Section 26(1) lists the actions that may be investigated S26(1) For the purposes of section 24A(1)(b), in relation to an authority to which this Part of the Act applies, the following mat ...

South Bucks District Council Find local authorities Annual statistics Sort annual statistics for South Bucks District Council by annual intervals 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations ...

South Bucks District Council Find local authorities Annual statistics Sort annual statistics for South Bucks District Council by annual intervals 2019 / 2020 2018 / 2019 More about this data Complaints upheld – complaints in which we found some fault in a council's actions. These include complaints where the council accepted fault before we investigated. Compliance with Ombudsman recommendations ...

Yearly News 2024 17 Dec 2024 Ombudsman publishes Annual Report and Accounts 2023-24 12 Dec 2024 Luton told to fix benefits backlog by Ombudsman 05 Dec 2024 Disabled Worcestershire child had to live in an unsuitable home for far too long because of councils’ errors 05 Dec 2024 Manchester mum had to live in unsafe accommodation for 18 months longer than necessary, Ombudsman says 28 Nov 2024 Care ho ...

Joint Working Manual Updated: 27 November 2025 Joint Working Manual search Search this content Submit search Contents Part 1: Introduction Part 2: Key Principles Part 3: Common Joint Working topics Part 4: Governance Part 5: Statutory requirements related to joint working cases Part 6: Prematurity Part 7: The Joint working process Part 8: Escalation process Part 9: Post decision reviews Part 10: ...

Yearly News 2019 20 Dec 2019 Care home owners refuse to refund family despite investigation finding mother was neglected 19 Dec 2019 Rochdale council’s legal challenge rejected and it must now consider Ombudsman's recommendations 16 Dec 2019 Derbyshire County Council to make wholescale review of services following woman’s “avoidable” death 27 Nov 2019 Care home threatens to evict patient if famil ...

Guide for complaint managers: Designing and delivering effective complaint systems Contents: Chapter index for Guide for complaint managers: Designing and delivering effective complaint systems Updated: 08 May 2026 Guide for complaint managers: Designing and delivering effective complaint systems search Search this content Submit search Part 14 • Complaints stages Complaint stages ‘Organisations ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 1 • 1. Introduction 1. IntroductionLast updated: January 2026 This is internal guidance we have published for transparency. It may contain links or references to other internal guidance or policies which are not publish ...

Remuneration and Appointments Committee - 26 January 2023 Welcome and introductions Apologies for Absence Declarations of interest Minutes of the meeting held on 2 December 2022 Matters arising HR strategy update Update on Occupational Health Provider Capacity Building Employment Relations Climate ED&I Update (attached) Yearly plan 2023-24 (attached)