Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...

Scrutiny questions Suggested questions to help councillors scrutinise their local services We believe that complaints raised by the public can be an important source of information to help councillors identify issues that are affecting local people. Complaints can therefore play a key part in supporting the scrutiny of public services. Below are range of questions that councillors could ask their ...

Premature adult social care complaints – frequently asked questions Why have you sent this complaint to me as the registered care provider? The Local Government and Social Care Ombudsman (LGSCO) has powers to investigate complaints made by people who self fund their care or have arranged it themselves. This means they are in a direct contractual arrangement with you as their care provider. If, in ...

Post Decision Review (PDR) and Service Complaints Manual Contents: Chapter index for Post Decision Review (PDR) and Service Complaints Manual Updated: 01 June 2024 Post Decision Review (PDR) and Service Complaints Manual search Search this content Submit search Part 6 • 6. Dealing with Review requests - ECHO administration 6.1 How to complete the ‘Other Contact’ screen when the review request is ...

Child protection issues This fact sheet is for parents, carers, children and young people who have experienced problems with a child protection issue and may be considering making a complaint to the Ombudsman. I have a problem with a child protection matter. Can the Ombudsman help me? In many cases, yes. If a child might be at risk of significant harm, the council has a duty to make enquiries. If ...

High hedges This fact sheet is aimed primarily at householders who have problems related to high hedges, either on their property or on a neighbour's, and who may be considering making a complaint to the Ombudsman. I have a problem with my neighbour's hedge which separates our properties, and the council is being unreasonable about the request to do something about it. Can the Ombudsman help me? ...

Hampshire council did not arrange transport for boy with special needs in time Hampshire County Council expected a young child with special educational needs to travel on their own in a taxi to school – or face a three-hour round-trip in shared transport. The Local Government and Social Care Ombudsman investigated after a father complained his child, who was due to start Reception at his special ...

Browse Decisions Browse and search our decisions As an open and accountable ombudsman service we are committed to having transparent decision making processes. We publish as many of our decisions as we can. Real names are not used. In certain cases where it is not in the complainant's interest or anonymity may be compromised, we can decide not to publish a decision. We publish decisions six weeks ...

Decision Statements Manual Contents: Chapter index for Decision Statements Manual Updated: 05 January 2026 Decision Statements Manual search Search this content Submit search Part 8 • 8. How to refer to people and organisations (third parties) in decision statements The Information Commissioner has produced detailed guidance about the issues to be considered when publishing information to ensure ...

Information Security Policy Contents: Chapter index for Information Security Policy Updated: 21 October 2025 Information Security Policy search Search this content Submit search Part 6 • 5.Access to and use of IT systems 5.1.LGSCO equipment Only LGSCO equipment will be used to store confidential information. (This also includes any cloud-based or Software-as-a-service (Saas) equipment used by LGS ...